Complaints Procedure

Stored Honey is committed to working within and adhering strictly to the National Union of Journalist’s Code of Conduct. However, if any person feels we have breached the code in anyway, and wishes to make a complaint, please submit your complaint, in writing to the editor at tostoredhoney@gmail.com in accordance with the following steps.

• All complaints must include the headline and date of the publication, with reference to the specific article in question.

• Please include the URL of the article if possible, and/or link to any image or video.

• A detailed description of the complaint, with reference to specific words, phrases, images, instances, dates and records that are relevant, and which clauses of the National Union of Journalist’s Code of Conduct you believe the publication has breached.

Who can complain?

• Complaints must be made on behalf of a named individual only. This includes complaints where businesses and organisations are involved.

• In submitting a complaint, you must provide your full name, address, phone number and email.

What can I complain about?

• You can complain about any article, including words, images and audio / video content.

• You can also complain about the conduct of an individual journalist or Stored Honey employee, with reference to specific (if any) clauses of the Code of Conduct which are in breach Time Limit.

• Complaints must be contemporaneous and must be made within four months of publication.

• We will endeavour to respond to the complainant within 21 working days.

• The editor will investigate the complaint to the best of her ability, in respect of the NUJ Code of Practice, and respond accordingly.

• If we uphold your complaint, we will inform you of the remedial actions taken or to be taken.

Confidentiality

All information provided will be handled sensitively and within the boundaries of the Data Protection Act 1998.